Shipping policy

We ship worldwide for free, with tracked delivery on every order.

Processing and Delivery Times
Orders are processed within 2–4 business days. Once shipped, delivery takes 7–14 business days, depending on your location. Due to high demand, some orders may take a little longer than usual – thank you for your patience. We don't dispatch orders on Saturdays, Sundays or public holidays.

Ordering a Gift?
Carriers get busier during the holiday season. If your jacket is a gift for a special date, we recommend ordering early so it arrives in time.

Tracking
You'll receive a tracking number by email as soon as your order is dispatched. Please note that it can take a few days for the first tracking update to appear, especially before your parcel leaves the origin country.

Customs, Duties and Import Taxes
Most orders arrive with nothing extra to pay. Depending on your country, some orders may be charged import duties, taxes or customs fees. These are set by your country, are not included in your order total, and are paid by the recipient. Customs checks can sometimes delay delivery beyond our estimates.

Incorrect Addresses
Please check your shipping address carefully at checkout. We can't be held responsible for parcels sent to an incorrectly entered address. If a parcel is returned to us as undeliverable, we can reship it once the extra postage is covered.

Lost or Damaged Parcels
If your tracking hasn't updated for 21 days, or your parcel arrives damaged, email us at info@therainbloom.com and we'll sort it out for you.

Questions?
Email us anytime at info@therainbloom.com – we usually reply within 24 hours.